Privacy Policy
Effective Date: June 1, 2025 | Jurisdiction: Bluffton, Indiana (Wells County)
What This Site Actually Is
HoardingCleanupBluffton.com is a lead-generation marketing platform. Full stop. It connects consumers in the Bluffton, IN area with independent, third-party contractors who perform hoarding cleanup, biohazard remediation, and related property restoration services. This website does not employ field technicians. It does not dispatch crews. It holds no operational licenses for hazardous material handling, and it assumes zero physical, operational, or biohazard liability for any work performed by any contractor whose contact information is surfaced through this platform.
If a contractor causes property damage, fails to comply with applicable safety standards, or creates a secondary contamination event — that liability rests entirely with that contractor and their bonding or insurance carrier. Not with this site. Not with its operators.
Data We Collect and Why
When you submit a service inquiry through any form on this site, we collect the information you type: your name, phone number, property address, and a description of your situation. We may also passively collect device data — browser type, IP address, operating system, referring URL, and session duration — through standard web analytics tools. None of this passive data is sold individually. It is aggregated for site performance analysis only.
We do not collect payment card data. We do not operate a customer account system. We do not retain biometric identifiers.
How Your Information Moves
The moment you submit a lead form, your contact information is transmitted to one or more pre-screened independent contractors serving the Bluffton, IN service area. That transmission is the core function of this platform. You are consenting to that transmission by submitting the form.
Those contractors operate under their own privacy policies. We cannot control, audit, or guarantee their data-handling practices after transmission. You should ask any contractor directly how they store and use your personal information before signing a service agreement.
We may also share anonymized, aggregated inquiry data with advertising partners for campaign optimization. No personally identifiable information is included in those transfers.
Third-Party Analytics and Tracking Tools
This site uses cookies. Some are session-only and expire when you close your browser. Others persist for up to 13 months and support retargeting advertising through platforms such as Google Ads and Meta. You can opt out of persistent cookies through your browser settings or through the opt-out tools published by the Network Advertising Initiative at optout.networkadvertising.org.
Disabling cookies will not prevent you from submitting a lead form, but it may affect how ads for this site appear to you on other platforms.
Indiana Regulatory Compliance
Contractors referred through this platform who perform biohazard cleanup, hoarding remediation, or any service involving the handling of regulated waste are expected to operate in compliance with rules and guidance issued by the Indiana Department of Environmental Management (IDEM). This includes, but is not limited to, IDEM’s solid waste management regulations under 329 IAC 10, applicable infectious waste handling standards, and any site-specific environmental reporting requirements triggered by the nature of a remediation job.
HoardingCleanupBluffton.com does not verify, certify, or warrant that any referred contractor is currently in compliance with IDEM regulations. We strongly encourage consumers to request proof of licensure, IDEM compliance documentation, and current liability insurance from any contractor before work begins. Verification is the consumer’s responsibility.
Promotional Vouchers and Gift Cards
From time to time, this platform may offer promotional vouchers or gift cards as part of marketing campaigns. The following terms apply to all such instruments without exception:
All promotional vouchers and gift cards issued in connection with HoardingCleanupBluffton.com are completely non-refundable under all circumstances. They carry a cash value of $0.00. They cannot be redeemed for cash, applied toward account credits, or exchanged for any other instrument of value. They are completely void within the State of California and are not valid for redemption by any California resident, regardless of where the redemption is attempted. Any voucher presented for redemption by a California resident will be rejected.
These terms exist because California law imposes specific monetary value requirements on promotional gift instruments. Rather than navigate that compliance burden, we have elected to exclude California entirely.
No Email Contact — Telephone Only
This platform maintains a zero email footprint policy. No email address exists for this site, and none will be provided. This policy is intentional and permanent. All legal inquiries, privacy requests, opt-out requests, contractor complaints, and general service questions must be directed by telephone to the dedicated dispatch line:
Call Us
That line is staffed during regular business hours. After-hours callers may leave a message; return calls are completed within one business day. Written correspondence sent by postal mail to the business address on file with Wells County, Indiana will also be accepted, though response times for postal inquiries may extend to ten business days.
Do not attempt to reach this platform through social media direct messages for privacy-related matters. Those channels are not monitored for legal or compliance purposes.
Your Rights Under Indiana Law
Indiana residents may request a description of the categories of personal information we have collected about them and the categories of third parties with whom that information has been shared. To make such a request, call the dispatch line above. We will respond within 30 days. We do not charge a fee for reasonable access requests.
If you submitted a lead form and wish to request deletion of your contact record from our internal database, call the dispatch line. Note that deletion from our database does not automatically delete your information from the systems of any contractor who already received your inquiry. You must contact those contractors separately.
Children's Privacy
This site is not directed at children. We do not knowingly collect personal information from anyone under 18. If a minor submits a form, we will delete that record upon discovery. Parents or guardians who believe a minor has submitted information through this platform should call the dispatch line immediately.
Data Retention
Lead records are retained for up to 24 months for contractor performance tracking and quality assurance purposes. Anonymized analytics data may be retained indefinitely. After 24 months, personally identifiable lead records are purged from active databases. Backup retention may extend an additional 90 days beyond that window.
Security Measures
Form submissions are transmitted over SSL-encrypted connections. Access to lead data is restricted to authorized personnel and contracted technology vendors operating under confidentiality agreements. No security system is impenetrable. We cannot guarantee against unauthorized access, but we maintain reasonable administrative and technical safeguards consistent with industry standards for lead-generation operations of this type.
Policy Updates
This policy may be revised without prior notice. The effective date at the top of this page reflects the most current version. Continued use of the site after a revision constitutes acceptance of the updated terms. If a material change affects how your information is shared with third parties, we will update the effective date and, where technically feasible, display a notice on the homepage for 14 days following the change.
Governing Law and Dispute Resolution
This policy is governed by the laws of the State of Indiana. Any dispute arising from the collection or use of personal data through this platform will be resolved in the courts of Wells County, Indiana. You consent to personal jurisdiction in that venue by using this site.
